Suger

Page Components

Suger ships a set of Lightning components you can drop onto record, app, and home pages with the Lightning App Builder — no code required. They surface Suger’s co-sell and marketplace functionality directly inside your Salesforce record pages.

These are separate from Quick Actions (the action buttons in the highlights panel) — the components below are full panels and cards you place in the body of a page.


Overview

There are two kinds of things you can add to a Salesforce record page, and they appear in different places:

WhatWhere it appearsWhat it does
Page components (widgets and cards)The body of the record page, below the highlights panelShow Suger offers, referrals, entitlements, and insights linked to the record, and let users act from there
Quick Actions (action buttons)The highlights panel at the very top of the record pageOne-click buttons like New Offer via Suger and Co-Sell via Suger that open a focused flow immediately

You can add one or both. Most teams add both — the widget for visibility and the buttons for quick access. This page covers the page components; see Quick Actions for the buttons.

Prerequisites

  • The Suger App must be installed and connected to Salesforce. See the Salesforce integration setup guide.
  • Your team must have Suger permission sets assigned. See Permission Sets. Permission sets control which components and buttons each person actually sees — adding a component to the page without assigning permission sets means those users will see nothing.
  • You need Salesforce Administrator access to edit page layouts and record pages.

How to add a component

  1. Open the record (or app/home) page you want to edit and choose Setup (⚙️) → Edit Page to open the Lightning App Builder.
  2. In the Components list on the left, scroll to the Custom (managed) section and find the Suger component by name (e.g. Suger Opportunity Quick Panel).
  3. Drag it onto the page where you want it to appear.
  4. Save, then Activate the page (as org default, or by app/profile, as needed).

Opportunity components

These surface Suger on the Opportunity record page — the main workspace for a sales rep.

ComponentWhat it does
Suger Opportunity Quick PanelThe primary, all-in-one Suger widget — surfaces co-sell and marketplace together in a single panel. The Marketplace tab lists the opportunity’s offers, entitlements, and private Azure plans, and the New Offer menu includes Private Plan to create a private plan pre-linked to the opportunity. Use this when you want one component that does everything.
Suger Cosell Actions Quick PanelThe co-sell actions — share the opportunity as a referral with AWS, Azure, or GCP and run co-sell operations. (Locked to Opportunity.)
Suger Cosell Referrals Quick PanelThe co-sell list — the referrals created from or linked to this opportunity. (Locked to Opportunity.)
Suger Marketplace Actions Quick PanelThe marketplace actions — create private offers and related operations. (Locked to Opportunity.)
Suger Marketplace Offers Quick PanelThe marketplace list — the offers linked to this opportunity. (Locked to Opportunity.)
Suger Private Plans Quick PanelThe private Azure plans linked to this opportunity — each row shows the Plan, Create Date, and Status (a just-submitted plan shows Creating until the Azure publish finishes). Clicking a plan opens the Suger Product detail page with that plan highlighted, and Add Plan creates a new private plan pre-linked to the opportunity. (Locked to Opportunity.)
Suger Account InsightsThe customer’s full picture — an engagement-score line on both page types, plus a Marketplace / Co-Sell / Funding / Contacts widget when placed on an Account page. (Available on Account and Opportunity pages — see Suger Account Insights below.)

Suger Account Insights

Suger Account Insights is the one component that works on both Account and Opportunity pages, and it renders differently on each. On an Opportunity page it is a compact insight line; on an Account page it is a full widget covering the customer’s marketplace activity, co-sell referrals, funding requests, and the partner contacts who cover them.

On both Account and Opportunity pages

The component opens with an engagement-score line for the customer, drawn from the cloud partner’s own view of the account (AWS, Azure, or GCP).

On Account pages only

Below the score, an Account page adds a tab switcher. Marketplace is always there; the rest appear when your org has the feature configured and the user has access to it:

TabWhat it showsWhen it appears
MarketplaceActive Offers — the account’s live offers — followed by Active Entitlements, the contracts currently running for this account.Always.
Co-SellReferrals across the account’s opportunities, plus any linked to the account directly. Read-only — referrals are created from the Opportunity page, which carries the context they need.Co-sell is configured for your org and the user can read referrals for at least one cloud.
FundingFunding Requests — AWS funding reached two ways: linked to one of the account’s opportunities, or found through the account’s AWS co-sell referrals. Funding attaches to an AWS co-sell opportunity, never to the account itself, so a referral linked straight to the account still surfaces its funding even with no Salesforce opportunity involved. Read-only.The user has funding read or write access.
ContactsAssociated Contacts — the partner contacts linked to this account.Co-sell is configured for your org and the user can read at least one of AWS, Azure, or GCP.

Finding an offer. Once there is at least one active offer, a search box appears above the list. It filters the offers already loaded in the widget by offer name, offer ID, buyer account ID, or product name — it does not re-query the server, so results come back as you type.

Board vs. List. A Board / List toggle switches between the card view and the row view. The toggle is a property of the whole widget, so flipping it changes both Active Offers and Active Entitlements at once. On a narrow layout there is no room for the list’s columns, so the toggle is hidden and Board view is used.

Rows carry the identifiers you need to reconcile a record against the marketplace:

Row fieldAppears onWhat it is
Partner IDOffers and entitlementsThe seller marketplace integration account that owns the offer or entitlement — for AWS, the 12-digit seller AWS account ID.
Buyer Account IDEntitlementsThe buyer’s account on the cloud side.
Contract TermOffersThe term the offer runs for, normalized from however that cloud states it.
Reseller IDOffers, CPPO onlyThe reseller on a channel deal — shown only when the offer is a reseller authorization / CPPO, inbound or outbound.

Offer rows also carry the offer’s external ID, product name, create and expire dates, whether it is a renewal, and — once accepted — the acceptance date. Entitlement rows carry the external ID, product name, status, type, and start and end dates. Identifier values can be copied straight from the row.


Object detail cards

Read-only detail views of a Suger record, shown on that object’s record page. They already ship on Suger’s packaged record pages; add them here only if you’re building a custom page for one of these objects.

To add one, follow the same steps as adding a widget — open the object’s record page in the Lightning App Builder, find the card in the Custom components section, and drag it onto the canvas.

ComponentRecord page
Suger Buyer Detail CardBuyer
Suger Entitlement Detail CardEntitlement
Suger Offer Detail CardOffer
Suger Product Detail CardProduct
Suger Referral Detail CardReferral

Troubleshooting

IssuePossible causeResolution
Suger component is not visible in the Components panelThe Suger package isn’t installed, or the page type doesn’t support the componentConfirm the Suger App is installed. Suger components only appear on supported page types — opportunity-specific components won’t show when editing Account or Contact pages.
Component is on the page but shows a “Feature Disabled” messageThe feature has been disabled in Suger App SettingsIn the Suger App in Salesforce, go to Settings → Tabs Control and turn off the toggle for the relevant feature.
Buttons appear on the page but users can’t see themThe user doesn’t have the correct Suger permission set assignedIn Setup → Permission Sets, assign the appropriate Suger permission set.
Page changes aren’t showing for users after savingThe page was saved but not activatedReturn to the Lightning App Builder and click Activate.

Frequently asked questions

Do I need to add the widget and the quick action buttons, or just one? You can add either or both — they serve different purposes. The widget shows a full view of offers and referrals linked to the record. The quick action buttons give reps a shortcut to create something new without scrolling to the widget first. Most teams use both.

Can I add the Suger widget to Account or Contact pages too? The opportunity-specific panels (like Suger Opportunity Quick Panel) are locked to the Opportunity object and won’t appear on other page types. The Suger Account Insights component is available on both Account and Opportunity pages — and the Account page gets the fuller version: not just the engagement score, but the Marketplace / Co-Sell / Funding / Contacts switcher, showing only the tabs your org has configured and the user has access to. See Suger Account Insights. There is no Suger component for the Contact object.

I added Suger Account Insights to my Account page, but a tab is missing. Each optional tab has its own requirement. Co-Sell and Contacts both need a co-sell integration plus read access to at least one of AWS, Azure, or GCP — Co-Sell specifically needs referral read, so marketplace-only access is not enough. Funding needs funding read or write access. In a marketplace-only org there is nothing to switch to, so the tab switcher is dropped entirely and the Marketplace content renders on its own. If the Contacts tab is there but Associated Contacts is empty, check that the Account record has a Website — Suger matches partner contacts by the account’s company domain. See Suger Account Insights.

Can different teams see different widgets on the same opportunity page? Yes — you can activate different page layouts by app or profile in the Lightning App Builder. For example, your marketplace team can have a page showing the offers widget, while your co-sell team sees the referrals widget.

When would I need to add an object detail card manually? Only when you’re building a custom record page for a Suger object like Offer or Referral. If you’re using Suger’s default packaged record pages, the detail cards are already included and don’t need to be added manually.


  • Quick Actions — the Suger action buttons (Co-Sell, Create Offer, etc.) for the highlights panel.
  • Permission Sets — control which users see Suger tabs, components, and actions.

Spotted something wrong or out of date on this page? Tell us and we'll correct it.